1. Tell us the journey
Share pickup, destination, date, times and passenger numbers through the quote form, WhatsApp or a call. Anything unusual — early flights, luggage, multiple stops — is welcome detail.
How it works
From first enquiry to arrival, without the guesswork.
Booking private transport should be simple and transparent. Here is exactly what happens when you contact Terra ProLuxe Travel — what we ask for, what you receive and when you pay.
2. Receive a tailored quotation
A named coordinator checks availability and prices the journey per vehicle. Your quotation arrives by email with the itinerary, vehicle, inclusions and terms clearly set out.
3. Confirm securely
Accept online in one click and pay a deposit or the full amount by secure card payment. Need a change first? Request it from the same link and we re-issue a revised version.
4. Travel
Chauffeur details are sent ahead of pickup. Flights are tracked, the vehicle is prepared and presented, and your coordinator stays reachable throughout the journey.
What every booking includes
The standard behind the price.
Licensed and insured
PSV operator licence PK 2048012, issued by the Traffic Commissioner for London and the South East of England, with comprehensive, public liability and employers' liability cover.
Waiting time and tracking
Airport arrivals are monitored and the waiting allowance stated on your quotation is included — no surprise additions.
Luggage handled
Chauffeur-assisted loading, with vehicle boot capacity confirmed against your group before we quote.
A named contact
One coordinator from enquiry through to arrival, reachable by phone, email or WhatsApp.
Clear amendments
Changes are re-quoted in writing and versioned, so you always know what you have agreed to.
Per-vehicle pricing
All rates are per vehicle. Business accounts can be invoiced monthly on agreed terms.
Common questions
Before you book.
+How quickly will I receive my quotation?
Most quotations are issued the same day and usually within the hour during working hours. Complex multi-vehicle or multi-day itineraries may take a little longer while we confirm availability.
+Do I need an account to book?
No. Private clients book by quotation link — no account, no password. Companies that book regularly can apply for a business account with monthly invoicing.
+How do I pay?
Your quotation includes a secure payment link. You can pay a deposit to confirm the date and settle the balance before travel, or pay in full. Business accounts are invoiced on agreed terms.
+Can I change or cancel a confirmed booking?
Yes. Reply to your booking confirmation or call us and we will re-quote or amend the journey. Cancellation terms are stated on your quotation before you confirm.
+What happens on the day of travel?
You receive your chauffeur's name and contact details before pickup. Airport arrivals are tracked, and waiting time is included as set out in your quotation.
+Is the price per vehicle or per passenger?
Every price we publish or quote is per vehicle, not per passenger.
Ready when you are.
Send the journey details and we will come back with a written quotation, usually within the hour.